DELIVERY & RETURNS

Everything you need to know about getting your order from our workshop to your door.

How much does delivery cost?

Our flat fee delivery cost is £4.95.

How long does delivery take?

We send all orders via EVRI | Next Day Delivery, which usually arrives within 1-2 working days after dispatch.

How long will my order take to dispatch?

As our products are handmade to order, please allow 2 - 5 working days for dispatch. Larger orders may take a little longer, but we'll always keep you updated.

Can I track my order?

Yes! We'll keep you updated by email and provide an EVRI tracking number once your order has been dispatched.

Am I able to collect my order?

Free local collection from our home workshop in South Birmingham can be selected at checkout. We'll contact you when your order is ready to arrange collection. If you later need your order posted instead, the standard delivery charge will apply.

What is your returns policy?

We hope that you love your order, but if you change your mind, please contact us within 14 days of receiving it. Items must be returned unused and in their original condition. Customers are responsible for return postage unless an item is faulty or we've made a mistake with your order. Personalised or custom-made items, certain Bath & Body products once opened, cannot be returned unless faulty.

Damaged or faulty items?

If your order arrives damaged or you believe an item is faulty, please get in touch as soon as possible with your order details and a photo of the item, and we'll do our best to pit things right. Please note: snapped wax bars are not considered faulty, as this does not affect their usability or scent quality.